Delivery
Prints
I am as committed to the environment as I am to delivering my prints to you in a timely manner. My shipping times are designed to ensure that you receive your prints promptly, no matter where you are in the world.
Shipping Destinations and Timelines:
- United Kingdom: Fulfilment: 2-5 days | Postage: 2-4 days
- Germany: Fulfilment: 2-5 days | Postage: 2-4 days
- Europe (EU): Fulfilment: 2-5 days | Postage: 4-7 days
- North America (USA, CA): Fulfilment: 2-5 days | Courier: 2-3 days
- Rest of World: Fulfilment: 2-5 days | Courier: 3-6 days
My Eco-Friendly Approach:
Carbon Neutral Fulfilment: I use a great print company called Grace's Giclees, based in Devon - a fine art fulfilment company who shares my vision for a greener planet. This means every step in getting your order to you – from printing to delivery – is carbon neutral.
Commissions & Originals:
Every painting is securely packaged and sent via courier.
Delivery times vary depending on destination.
I will oversee the entire process, however the client will be responsible for the cost of delivery, which will be invoiced separately.
_See the commission process _HERE
Returns
Prints & Originals:
My prints are specially made to order, however, your satisfaction is paramount:
Damaged or Incorrect Orders: In the unlikely event that your print arrives damaged or if you receive an incorrect item, please contact me within 48 hours of delivery. I will work swiftly to assess the situation and rectify the issue by providing a replacement at no additional cost to you. To help me assist you quickly, please include photographic evidence of the damage or the incorrect item you received.
Commissions:
Commissioned artwork is created with a personal touch, tailored specifically to your requests and preferences. As such, all sales of commissioned artwork are final. I am unable to accept returns or exchanges on these unique pieces.
Your Peace of Mind: I understand commissioning art is an investment in something special. Rest assured, throughout the creation process, I will maintain open communication to ensure the final piece meets your expectations. Should you have any concerns or specific requirements, we will discuss these before the creation of your artwork begins.
Questions or Concerns:
I am here to provide you with art that brings joy and inspiration to your walls. If you have any concerns about your order, don't hesitate to reach out. My goal is to ensure you are delighted with the artwork; from the moment you order to the day it arrives.
For any inquiries or assistance, please contact me on the contact page